99x04's Privacy Policy
99x04's complete and transparent commitment on how your personal information is collected, stored, and protected is set out here.
Your Privacy Is Our Priority
99x04 is a safe and reliable online gaming platform for players in Bangladesh. This privacy policy explains what types of information we collect when you use our website, how that information is used, and what steps we take to protect your data.
Please read this policy carefully. Continuing to use the platform means you are agreeing to the terms of this policy. If you do not agree with any part of it, please stop using the service and contact us.
99x04 does not sell your information to third parties. Your personal data is used only for providing the service, ensuring security, and meeting legal obligations.
Key Policy Sections
What Information We Collect
The following types of information may be collected during registration and use of 99x04's services:
- Identity Information: Name, date of birth, and documents required for identity verification.
- Contact Information: Email address and mobile number.
- Financial Information: Details related to payment methods, such as required information for bKash, Nagad, Rocket, or Upay accounts.
- Technical Information: IP address, browser type, device information, and cookies.
- Usage Information: Your activity on the platform, game history, and transaction records.
- Support Communications: History of your contact with us via live chat or email.
How Information Is Collected
Information is collected in the following ways:
- Information you provide directly during account registration and verification.
- Technical information collected automatically while you use services on the platform.
- Financial information required during payment processing.
- Cookies and similar tracking technologies (see Section 07 for details).
Purpose of Using Information
Collected information is used for the following purposes:
- Creating, managing, and keeping your account secure.
- Processing deposits, withdrawals, and completing financial transactions.
- Enforcing responsible gaming policies and verifying age (21+).
- Preventing fraud, money laundering, and other illegal activities.
- Complying with applicable legal obligations.
- Providing customer service and technical support.
- Improving the platform and enhancing user experience.
- Sending relevant communications and notifications based on your preferences.
Data Storage & Security
99x04 follows industry-standard security practices to protect your information:
- SSL Encryption: All data transmitted to our website is encrypted using SSL (Secure Socket Layer) technology.
- Secure Servers: Personal information is stored on secured servers where unauthorized access is prohibited.
- Access Controls: Only authorized personnel can view your information, and only when necessary.
- Regular Audits: Our security systems are regularly reviewed and tested.
Please note, however, that no data transmission over the internet is 100% secure. We make every effort, but absolute security cannot be guaranteed.
Sharing Information with Third Parties
99x04 does not sell your information. However, information may be shared in specific circumstances:
- Payment Processing: The minimum information necessary to complete transactions via bKash, Nagad, Rocket, or Upay.
- Legal Obligations: In response to a court order or a lawful request from law enforcement authorities.
- Fraud Prevention: With relevant authorities when required to investigate fraud or illegal activity.
- Service Providers: With our trusted technology partners who operate the platform, under strict confidentiality agreements.
Outside of these cases, no information is shared with third parties without your consent.
Additional Sections
Data Retention Period
We retain your information while your account is active. Even after an account is closed, certain information may be kept for the following reasons:
- To meet legal and regulatory obligations.
- To comply with anti-money laundering (AML) and fraud prevention regulations.
- To resolve existing or potential legal claims.
Once the required period has passed, data is securely deleted or anonymized.
Cookie Policy
99x04 uses cookies and similar technologies. Cookies are small text files stored in your browser. We use cookies for the following purposes:
- Essential Cookies: To operate the platform's core functions, such as maintaining login sessions.
- Functionality Cookies: To remember your preferences and settings.
- Analytics Cookies: To monitor platform usage and make improvements.
- Security Cookies: To prevent fraud and unauthorized access.
You can manage cookies by changing your browser settings. Keep in mind that disabling cookies may cause some platform features to not work properly.
Your Rights
You have the following rights regarding your personal information:
- Access: The right to request information about what data we hold about you.
- Correction: The right to request correction of inaccurate or incomplete information.
- Deletion: The right to request deletion of your data in certain circumstances, to the extent permitted by legal obligations.
- Objection to Processing: The right to object to the use of your data for specific purposes.
- Portability: The right to request your data in a structured format.
To exercise any of these rights, please contact us. We will process your request as quickly as possible.
Protection of Minors' Information
99x04 is for users aged 21 and above only. We do not knowingly collect personal information from minors. If we become aware that a minor is using our platform, we will immediately close that account and delete the associated data. If you believe a minor is using our service, please contact us.
Security Breaches & Notifications
In the event of a data security breach that poses a risk to your rights and interests, 99x04 will notify you as quickly as possible. The notification will include:
- The nature of the breach and its potential impact.
- The steps we have taken or will take.
- What you can do to protect yourself.
- Contact information where you can get further details.
International Data Transfers
Due to the location of our servers and technology partners, your data may be processed outside of Bangladesh. In such cases, 99x04 ensures that:
- Data transfers take place under appropriate protective measures.
- The receiving party is contractually bound to maintain protection standards equivalent to this privacy policy.
- No compromise is made on the protection of your data.
Marketing Communications
If you have consented to our marketing communications, we may inform you about relevant offers and updates. At any time you can:
- Turn off marketing notifications from your account settings.
- Send an "unsubscribe" request directly via our email.
- Email [email protected] to opt out of marketing communications.
Even if you opt out of marketing messages, you will still receive important transactional and security-related notifications.
Policy Changes
99x04 may update this privacy policy from time to time. If changes are made:
- The updated policy will be published on this page.
- You will be notified by email in the case of significant changes.
- Continuing to use the platform after changes are made will be taken as acceptance of the new policy.
You are encouraged to review this policy regularly.
Legal Framework & Applicability
This privacy policy has been prepared on the basis of international best practices in data protection. 99x04 is committed to operating a safe and fair platform, and the proper protection of personal information is an integral part of that commitment.
In the event of any dispute or ambiguity regarding this policy, 99x04's interpretation will be considered final.
Privacy-Related Enquiries
If you have any questions about this privacy policy, any requests regarding your information, or any security concerns, please contact the 99x04 support team. We provide assistance in Bengali and English 24/7.
When requesting access to or deletion of your data, you may need to provide some information for identity verification. This is done to ensure that the correct person is accessing or modifying their own data.
Enjoy 99x04 Safely
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